FIND - Site help
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Complete user guide

This area of the site is aimed at assisting you in using the FIND tools and services on offer. Simply select a help topic from the dropdown list below to find out more about your topic of interest.


Account users overview

The first person to register on FIND will automatically make them an Account Administrator, allowing them to add and assign other users to an account. This ensures that all transactions are recorded under the same company account. Having all company users using one account simplifies FIND invoicing as you will only receive one invoice summarising the transactions incurred by all users instead of multiple invoices. It also allows users to access the orders of other account users.

Each type of user has a different set of rights.

Account Administrators: View and pay company invoices; add new users to the company account; view and re-download the orders of all users; renew data licenses for all users; edit all user details.

Intermediate Users: View and re-download the orders of all users; renew their own data licenses; edit all user details.

General Users: View and re-download their own orders; renew their own data licenses; edit their own details.

How to register with FIND
Registering a new account user
Other account users orders

Registering a new account user

If you are logged into FIND as an Account Administrator you will see an 'Add a user' button at the bottom of the 'Account users' page. This allows you to register new users to FIND and charge their transactions to your account. When you select to 'Add a user', a registration page will appear with certain fields filled in to match your information. These can be changed. Complete all the mandatory fields for the new user, allocating them a username and password.

When the form is complete, click the 'Add user' button. An email will be sent to the email address/username provided, as confirmation of the new users' details. If this message is not received within 24 hours please call the Support Team for assistance.

How to register with FIND
Editing the details of an account user
Deleting an account user

Viewing and editing your personal and account details

You are able to view and edit your personal details by going to your 'Edit my details' page in the 'My account' area. A page will open where you are able to view your details and alter those fields available to you. If you have made your changes, click the 'Save changes' button. All fields with an asterisk are mandatory.

General Users are only able to change their own password; Intermediate Users can change both their password and contact details; and Account Administrators can edit all their details including the account payable details.

How to register with FIND
Editing the details of an account user
Deleting an account user

Editing the details of an account user

Account Administrators and Intermediate Users are able to change the details of an account user, by opening the 'Account users' page in the 'My account' area. Click on the 'Edit details' text in the same row of the person you want to change the details of. Their details will appear and you are able to edit what is required; to confirm your changes click 'Save changes'.

Registering a new account user
Deleting an account user

Deleting an account user

An Account Administrator can delete users from their account so they can no longer use the FIND website and charge transactions to your account. In the 'Account users' page of your 'My account' section, tick the box on the right hand side of the screen in the same row of the person you wish to remove. Click 'Delete user' and click 'Confirm' in the pop-up panel.

Registering a new account user
Editing the details of an account user

Orders

On the 'Orders' page of the 'My account' area you are able to view a summary of all exported data, prints created and reports you have purchased for the past month. Orders are displayed in chronological order, initially displaying all orders placed today. There is a filter box at the top of the page which allows you to view transactions from the last week, 2 weeks ago, 3 weeks ago and last month.

For all completed orders there is an option to re-download the files. To do this click on the green download button located on the right hand side of the record for the specific order.

Other account users orders
Invoices
Downloading previously exported data
Re-downloading a print
Re-downloading a previously purchased report

Other account users orders

Account Administrators and Intermediate Users can view all orders made by other users of their account via the 'Orders' page. At the top of the page there is a filter box which contains the names of all people registered to the same account. Select a name from the pull down menu and press the 'Go' button, to view that person's transactions.

You can view details of their orders and you are able to re-download or re-print completed orders by clicking on the green download button located on the right hand side of the record for the specific order.

Account users overview
Downloading previously exported data
Re-downloading a print
Re-downloading a previously purchased report

Expired licenses

An email will be sent to the account Administrator at the end of each month, notifying them of any expired data licenses, which must be renewed, or declared deleted or archived. If a data licence is renewed, that data can be downloaded again from the 'Orders' page.

Account Administrators can renew individual data licenses across the whole company. Simply search for any expired data licenses using the various 'Basic' or 'Advanced' filter options. Intermediate and General users can also renew individual data licenses for data they originally purchased themselves.

Data licence management tool explained

Invoices

Invoices are sent out as an email attachment (PDF) at the end of the month to the named Account payable contact. In addition, you are only able to access the 'Invoices' page in the 'My account' section if you are an Account Administrator. This page displays a summary of all invoices, both paid and outstanding for the last twelve months. Outstanding invoices will be seen at the top of the page, with the due date for payment located on the left of the record. To download a copy of an invoice select the format, either PDF or CSV, next to any given invoice in the table. Each time a new invoice is generated a notification is emailed to the accounts payable contact given when your company first registered.

Invoices are generated on the 1st day of each month. If the invoice amount is less than £50 the invoice is sent out the following month, up to a maximum of three months.

If invoices remain unpaid then your account may be frozen until payment is made. If this occurs please contact the FIND Support Team.

If you would like a copy of your invoice by post, please contact the contact one of our Support Team on 0845 521 1410 or support@findmaps.co.uk .

Orders
Paying an invoice

Paying an invoice

Once the payment has been accepted a receipt email will be sent to the accounts payable email address. An invoice can either be paid online by credit or debit card, by sending a cheque or by BACS (BACS payment details are given on the invoice email).

To pay your invoice online:

1. Go to http://www.findmaps.co.uk and login, then click 'My account' from the main navigation bar at the top of the page. Select the 'Invoices' link from the left hand navigation area to see a list of your invoices for the last 12 months, including any that are outstanding. You will need to be a FIND Account Administrator to view this page (other Account Administrators for your company can give you this status if you do not already have it).

2. From the invoices page detailed invoices can be downloaded in PDF and CSV format if necessary.

3. Outstanding invoices have a green 'Pay' button next to them. Click this to bring up a payment details box. Enter credit card and billing address details to pay the invoice.

To pay your invoice by cheque:

Please make your cheque payable to 'FIND Mapping Limited' and send to:

FIND Mapping Ltd

Accounts Department

Thames House

18 Park street

London

SE1 9EQ

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